Frequently Asked Questions
Your guide to orders, shipping, and quality hardware solutions.
What is the typical lead time for shipping?
Most in-stock hardware orders are processed and shipped within 1-2 business days. Delivery times vary based on your location and the shipping method selected at checkout.
Do you offer bulk discounts for large projects?
Yes, we provide tiered pricing for bulk purchases. If you are a contractor or manufacturer looking for high-volume quantities, please contact our sales team for a custom quote.
What is your return policy for hardware components?
We accept returns on standard items within 30 days of purchase, provided they are in original, unused condition. Please note that custom-cut items or special orders may be subject to a restocking fee.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products compliant with industry standards?
TCH Hardware sources high-quality components that meet or exceed standard industrial specifications. Detailed material data sheets and compliance certifications are available upon request for specific product lines.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the hardware.